Member Service Representative (MSR)

Summary

A Member Service Representative provides a full range of banking services, including transactional and non-transactional processes, with member satisfaction as their #1 priority.

Job Requirements

• Dedicated, enthusiastic and professional team player with a strong work ethic.

• Excellent interpersonal, listening and communication skills, with ability to effectively present information and respond to questions in English and Ukrainian.

• Prior experience in cash handling and or customer service; banking/credit union experience a plus.

• Strong PC skills.

• Ability to stand for extended periods of time and ability to lift to 20 lbs.

• High School Diploma required, college degree a plus.

Duties and Responsibilities

• Meets and greets members and consumers upon entry to the credit union.

• Opens accounts, processes transactions using an online system and Teller Cash Recycler.

• Demonstrates features and benefits of traditional and digital banking products and services to new and existing members.

• Complies with credit union policies, procedures, and applicable laws.

• Assists members with account updates and performs system maintenance on accounts.

• Performs other job-related tasks including troubleshooting to resolve technical issues, communicating with service providers and vendors.

• Maintains confidentiality regarding information and transactions related to credit union members.

ONSITE POSITION - 2 CLIFTON, NJ LOCATIONS

20-25 HOURS PER WEEK – MONDAYS, FRIDAYS & 2 SATURDAYS PER MONTH REQUIRED